OD Tools

Here you can find resources related to OD; tools, techniques, reflections on projects

OD Tools

Structure, dialogue and change

Nomvula Dlamini - South Africa

My experiences of the last two years working with organisations have highlighted the importance of consciously managing the tension between structure and form.

Every structure is temporary. In any organisational system, the tension betweenstructure and form needs to be managed creatively and in a developmental fashion. Whilst structure informs the prescription of functional form, the latter can hinder the emergence of meaningful structure, i.e., creating alignment of values, core processes, activities, and outcomes. A good, effective structure is the relational spaces held in ways that facilitate discontinuous innovation, i.e., integrating new experiences, shifting attitudes, paradigms and perspectives. The opposite of discontinuous innovation is reacting to change; a posture that puts one in a position that is always too late for efficient/effective change management.


Radhika Subramanian and Megha Don Bosco - India

Can we design just for curiosity? Curiosity drives people to know more, learn and actively participate in the system. Here is our recent experience with launching a mentoring program at Akamai Technologies – India and how we addressed the curiosity question.


Fer van den Boomen - The Netherlands

‘If we have to be humble in our consulting; what happens to our pride?’ one of the participants asked Dr. Edgar Schein at the IODA conference in Mysore, India.


Krisztina Medgyesi and Beata Kisszőlősi Szánthó - Hungary

Magyar Telekom changed its SAP system for an internationally optimized Enterprise Resource Planning (ERP) system. This project, named One.Erp, become widely accepted and even popular within Magyar Telekom. How did the change management of this implementation become a best practice within the company?

Organizational Change and the Manager's Role: Changing the Chart + Changing the Heart

John J. Scherer and Amy Barnes

The Chart / Heart Challenge When we work with leaders in changing their organisations, we tell them, ‘There are two things that need to happen in this process: ‘changing the chart and changing the heart’. This is to remind them that changing the chart is relatively easy—get a few smart people in a room with...

The power of emergent and generative metaphors: reflections on dialogic work within a South African organisation

Aiden Choles

Aiden Choles The Narrative Lab, Johannesburg, South Africa In a recent participatory narrative inquiry (PNI) on organisational culture, employees of a manufacturing facility used spatially orientated metaphors (up-down, top-bottom) to describe the issues in their organisation. Management was spoken of as ‘up there’ in the office block, while factory floor staff referenced themselves as...